Privacy Policy

1. General

1. This web application with the name of ReviewsFlow (the “App”/“ReviewsFlow”) is operated by TechFlow Venture Solutions Pvt Ltd ("We"/"Our"/"Us"). We are committed to protecting and respecting your privacy. We collect and process personal data in accordance with the Information Technology Act, 2000 (21 of 2000) and other applicable laws. Please read this policy carefully to understand our practices regarding your personal data.
2. Downloading, accessing, or otherwise using the App indicates that you have read this Privacy Policy and consent to its terms. If you do not consent, please do not proceed to use the App.
3. We collect your personal information to provide and continually improve our products and services.
4. Our Privacy Policy may change from time to time without prior notice. Please review this policy periodically. The last updated date is displayed at the top of this page.
5. All partner firms and any third party working with or for us, and who have access to personal information, will be expected to read and comply with this policy. No third party may access or process personal information held by us without first entering into a confidentiality agreement.

2. How We Collect Information

1. From you directly via the App: We may collect information through the App based on how you interact with it.
2. Through business interactions: We may collect information during business communications with you or your employees.
3. From other sources: We may receive information from public databases, joint marketing partners, social media platforms, or other third parties, including:
   • Updated delivery and address information from carriers or third parties to correct our records and deliver communications.
   • Information about your interactions with products and services offered by our subsidiaries.

3. Information We Collect

1. We collect information primarily to provide better services to all of our customers.
2. Information you provide when you use or sign up: Name, Company Name, Mobile Number, Email address, Postal Address.
3. Automatically collected when you visit: Device type, operating system, IP address, unique user ID, access times, device language, and how you use our products/services.
4. Purchase/content usage history: We may aggregate this with other customers' data to derive features and insights.
5. Diagnostics: Crash logs and usage statistics.
6. Location data: Including geolocation, where permitted.
7. Cookies: Small data files stored on your device that help us improve the App and your experience (e.g., understanding popular areas/features and counting visits).
8. By using the App, you agree that we may advertise your feedback on the App and other marketing materials.
9. We retain your information as long as required to provide services and as mandated by applicable laws.
10. If you opt to receive marketing, subscribe to newsletters, or provide details at events, we may use your personal data for legitimate interests to provide updates on our goods, services, and events.

4. How We Use Information

1. Provide, maintain, protect, and improve our products and services.
2. Improve our services, App, and operations; understand and enhance user experience; personalize services and make recommendations.
3. Provide and deliver requested products/services; process and account for transactions; provide support and respond to inquiries.
4. Create and manage your online accounts; send confirmations, invoices, technical notices, security alerts, updates, and administrative messages.
5. Communicate about promotions, events, and product news where permitted.
6. Process personal information without notice where required by law (e.g., identity verification; prevention/detection/investigation of incidents; prosecution and punishment of offences).
7. Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

5. Data Transfer

1. Information about our users is important to our business and we take due care.
2. We share data with your consent or to complete transactions/provide requested services, including with affiliates, subsidiaries, and vendors working on our behalf.
3. We may employ companies/individuals to perform functions (e.g., deliveries, mail, marketing assistance, search results, payments, content transmission, credit risk scoring, customer service).
4. Third-party providers may access personal information only as needed to perform their functions and must process it per this policy and applicable law.
5. We may release personal information to comply with law, enforce terms, or protect rights, property, or safety (including fraud protection and credit risk reduction).

6. Data Security

1. We implement technical and organizational measures to prevent unauthorized access, loss, destruction, or damage. Employees handling data are trained for lawful use.
2. We maintain physical, electronic, and procedural safeguards for collection, storage, and disclosure.
3. You are responsible for safeguarding usernames/passwords and avoiding reuse across services.
4. Protect against unauthorized access to your devices and sign off after using shared devices.
5. Information is stored on secure servers with access limited to those with a legitimate business need.
6. Information is stored for the period necessary to complete transactions and as required by law.

7. Links to Third-Party Sites/Apps

Our App may contain links to third-party apps/websites. These have separate privacy policies. We are not responsible for their practices. Please review their policies when you leave our site.

8. Social Network Plugins

The App may include social plugins/buttons to enable sharing. Plugins are programmed to avoid setting cookies on page load. Cookies may be set if you voluntarily use the plugin. Collection and use via plugins are governed by the respective social networks’ privacy policies.

9. Sharing of Personal Information

We do not share your personal data with third parties without your prior consent other than:

• With third parties working on our behalf that adhere to applicable data protection principles or are bound by written agreements ensuring equivalent protection;
• To comply with laws or respond to lawful requests and legal process;
• To protect the rights and property of us, our agents, and customers, including enforcing agreements, policies, and terms;
• In emergencies to protect personal safety;
• For business transactions (or negotiations) such as merger, financing, acquisition, divestiture, or bankruptcy.

10. Children

If you are under 18 (or the age of majority in your jurisdiction), you may use the App only with the consent of a parent or legal guardian. We are not liable for any cause of action arising due to non-compliance with this section.

11. Your Information Choices and Changes

1. You can make choices about the collection and processing of your data. Some controls may be subject to applicable laws.
2. You may opt out of promotional emails by following their instructions. We may still send non-promotional communications. You can also email us (see contact details below) for preferences, changes, deletions, or to opt out of third-party sharing where applicable.

12. Changes to This Policy

We may change this policy from time to time. If we make changes, we will update the "Last updated" date above. Your continued use after publication constitutes acceptance of the revised policy.

13. Newsletter

Following subscription, your email address may be used for advertising purposes until you unsubscribe. You may revoke consent at any time via the unsubscribe link in the email footer.

Contact Details

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